1 Managed Services

Televerge specializes in a wide array of information technology services focused primarily on design, deployment and support of WAN and LAN infrastructure.

We manage the complex tasks required to build and support IT infrastructure like routers, switches, servers, PCs, wireless devices, printers, broadband, cabling and many other components found in a multi-site enterprise network. In over twenty years of operation, our offerings and packages have changed with the speed of technology, but our focus on the customer remains the same and we back it up with a Lifetime Workmanship Warranty.

Based on our suite of traditional services, Televerge delivers a diverse array of managed services such that we can package a program that fits exactly what the Client needs with no up front costs. In this roll, Televerge, Inc. is a "Managed Services Provider" that is technology, vendor and carrier neutral.

Diagram of IPSEC VPN Featured in April 2007 Stores Magazine Article:

Using a "building block" approach, a Client who has competencies on staff that they want to leverage, can pick and choose fully managed activities that perfectly compliment their strengths. Here is an overview of the EverWorX "building blocks" and associated activities that can be assembled to deliver the "perfect managed service".

Features

• Coverage throughout North America

• 100% Uptime Service Guarantee

• Most flexible and comprehensive managed offering available

• Perfect fit for thinly staffed IT departments

• NO up front costs

• NO dealing with telecom providers before, during and after deployment

• Price optimization through network diversity

• Universal, platform and carrier independent Service Levels

• Transparent hardware warranties for the life of the contract

• Fast deployments with best coverage and widest variety of telecommunications choices

• NO fear of telecom carrier or hardware vendor bias (we are not an agent for anyone)

• Fully customizable designs specifically for unique business issues

Benefits

• Universal Uptime Service Guarantee

• Reduced downtime

• Single Point of Escalation

• One invoice

• Fully customized cost effective network designs

• Best-in-class hardware, software and telecommunications services

• Flexibility

How It Works

As part of your investigation of EverWorX, we will do a free assessment with a conference call and review answers to our handy Service Assessment Checklist. If you are considering a WAN deployment, we can conduct a "soft" search of telecom carrier services to gauge coverage (our current Clients average above 99% on xDSL/Cable/Wireless broadband).

We would then design a tentative network topology, generate a proposal that wraps ALL costs (installation, hardware, software, ongoing support, carrier services) into a monthly program. LAN-side enhancements and upgrades that are necessary when upgrading your WAN can be included in our program. If you need new POS, printers, credit card, kiosks, we can wrap it all into the same monthly EverWorX fee. When we are awarded a contract, we build a project plan and can deploy as many as 500 sites per week.

Once the network and applications are operational there is typically is a brief "burn-in" period and then the network is commissioned. If a site goes down, normally, we will be the first to know and have already begun recovery activities to bring the affected site back online. If the site is down you do not pay for telecommunications service during the outage. We are capable of addressing problems on-site in as little as two hours for a critically down circuit and provide our Clients with full visibility through our web-based network monitoring tools and access to our Technical Assistance Center 24x7x365.

Payment options include a simple monthly recurring charge however, those Clients interested in breaking the payment program into an up-front and a recurring combination will find complete flexibility with Televerge.

How to Decide if EverWorX is for You

If you answer yes to any of the following questions, you may want to consider EverWorX:

• Are you considering a WAN upgrade to save money and/or improve performance of your network-dependent applications?

• Are you struggling with finding coverage for broadband services in all of your locations?

• Do you suffer from network performance problems from your current services?

• Are you trying to support a disperse network with a limited number of professionals?

• Do you have trouble getting fast and accurate response to remotely located problem sites?

• Do you want to consider a VPN but are not sure how to implement it affectively?

• Are trouble calls overwhelming your staff?

• Are you tired of dealing with sluggish telephone company support organizations?

• Are you looking for ways to reduced fixed costs and overhead without sacrificing support service for your sites?

2 Services for Telecommunications Companies

All too often a regional telephone company, CLEC, DLEC, fixed wireless service provider, telecommunication reseller or aggregator is faced with cost-prohibitive and time-prohibitive installation fees and services from the local exchange carrier. Televerge offers a better way to activate new and support existing customers.

Telecommunications providers of all types can engage Televerge for provisioning support, pre-installation equipment configuration, logistics/asset management, site surveys, onsite testing and activation, fiber and copper infrastructure conditioning, wireless device installation and more.

Televerge provides the right skill level in the right location precisely when needed to meet the challenges associated with new customer attachment. When an issue arises and immediate action is required, Televerge can get to an affected site in as little as 2 hours to troubleshoot and repair the outage far exceeding the end customer's expectation of customer service and response time.

Properly equipped and in a perpetual hurry, Televerge will preserve service level agreements and make the alternative telecommunications carrier more competitive. MACWorX provides an easy-to-order menu of services at a predetermined fixed price all available through a convenient and easy to use ordering platform that can be fully integrated with existing management tools.

Features

• Faster response time than local telephone company

• Lower price

• Convenient menu-based pricing

• North American coverage

• Seamless to end customer

• Certifications in a variety of technologies

• Single point of contact for ALL your needs.

Benefits

• Your new customers are installed faster

• Your outages are restored faster and SLAs are preserved

• You pay less in time and dollars

• You are prepared for unexpected

• Workmanship is of higher quality

• Lifetime Workmanship Warranty

3 Services for Retailers and Retail Integrators

Televerge specializes in large multi-site Retail network integration. From design to deployment through all aspects of support, Televerge acts as your trusted technology advisor. We provide complete world-class solutions for Retail-specific networks with a focus on Return On Investment (ROI) for our Clients.

No network is too expansive or schedule too tight for Televerge's North American work force. At a moment's notice, Televerge can install or troubleshoot and repair everything in your remote store network including edge routers, modems, switches, PBX, cabling, wireless LAN devices, electrical, POS and more. Televerge is vendor and telecom carrier neutral standing firmly behind our Clients and keeping their best interests our highest priority.

Features

• Convenient menu-based pricing

• North American coverage

• Seamless to end customer

• Certifications in a variety of technologies

• Single point of contact for ALL your needs

• Network-wide conversion of Dial-up to Dedicated services

• Ethernet Migration from Token Ring system to other legacy LAN platforms

• PBX and Key System configuration and installation

• Facility standardization

• Wireless LAN technology design, configuration and installation

• VoIP and IP Telephony Systems design, configuration and installation

Benefits

• Significant savings through "one person, multiple tasks" approach

• Speed and flexibility of schedule, geography and scope of work

• Fixed price proposals

• Lifetime Workmanship Warranty

• Trusted and unbiased advisory

• Unparalleled responsiveness

If you're ready to get started, please do so with this questionnaire